Terms & Conditions

Last updated: April 2026

1. AGREEMENT TO TERMS

These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.puremovers.com (the “Website”) and all services provided by Pure Moving & Storage Inc. (“Company,” “we,” “us,” or “our”).

By accessing the Website, submitting a request, booking services, or otherwise engaging with the Company, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree, you must not use the Website or services.

2. SERVICES PROVIDED

The Company provides moving, logistics, storage, packing, and related services, including but not limited to:

Local and long-distance moving
Residential and commercial relocation
Packing and unpacking services
Storage and warehousing

Services may be performed in California, Washington, and other jurisdictions as applicable.

All services are subject to availability, operational constraints, and applicable laws and regulations.

3. ESTIMATES, PRICING, AND SCOPE OF WORK

All estimates, quotes, and pricing information are non-binding unless expressly confirmed in a written agreement signed by the Company.

Final charges may vary based on, including but not limited to:

Actual inventory, weight, or volume
Labor time and crew requirements
Access conditions (stairs, elevators, long carries, parking limitations)
Additional services requested or required

No oral statements, representations, or prior communications shall modify pricing or scope. Only written agreements executed by the Company shall be binding.

4. BOOKINGS, DEPOSITS, AND PAYMENT TERMS

A deposit may be required to secure a reservation.

Deposits may be non-refundable depending on timing, scheduling constraints, and operational commitments.

The Company reserves the right to:

Refuse service for non-payment
Require full or partial payment in advance
Suspend or cancel services if payment obligations are not met

All balances must be paid in accordance with agreed terms. Late payments may be subject to additional fees.

5. CUSTOMER RESPONSIBILITIES

You agree to:

Provide accurate and complete inventory and service details
Disclose all fragile, high-value, oversized, or specialty items
Ensure safe and lawful access to all service locations
Obtain necessary permits or permissions (parking, building access, etc.)
Properly prepare items unless packing services are purchased

Failure to disclose relevant details may result in additional charges, delays, or refusal of service.

6. PROHIBITED AND RESTRICTED ITEMS

The Company will not transport or store:

Hazardous, flammable, or explosive materials
Illegal goods or contraband
Perishable items
Items restricted by federal, state, or local law

The Company reserves the right to refuse transport of any item deemed unsafe or prohibited.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

The Company shall not be liable for:

Delays due to traffic, weather, mechanical issues, or conditions beyond control
Damage to items packed or prepared by the customer
Pre-existing damage or inherent defects
Loss or damage caused by third parties
Force majeure events

Liability for loss or damage to goods is limited to the minimum valuation required by applicable law unless additional valuation coverage is purchased.

In no event shall the Company be liable for indirect, incidental, consequential, or special damages, including loss of use, loss of profits, or emotional distress.

8. VALUATION AND INSURANCE

Basic valuation protection may be provided as required by applicable law.

Additional valuation coverage must be purchased prior to service.

The Company is not an insurer. Customers are encouraged to obtain independent insurance coverage for high-value or irreplaceable items.

9. CLAIMS AND DAMAGE PROCEDURES

All claims for loss or damage must be submitted:

In writing
Within the timeframes required by applicable law

Failure to comply with claim procedures may result in denial.

The Company reserves the right to inspect alleged damages and request documentation.

10. STORAGE TERMS

If storage services are provided:

Storage is subject to availability and separate terms
The Company is not responsible for items left beyond agreed periods
Storage fees may accrue over time
The Company may exercise lien rights as permitted by law for unpaid balances

11. THIRD-PARTY SERVICES AND SUBCONTRACTORS

The Company may engage subcontractors or third-party providers to perform services.

To the extent permitted by law, the Company shall not be liable for the independent acts or omissions of such third parties.

12. CANCELLATION AND RESCHEDULING

Cancellations and rescheduling requests are subject to Company policies.

Fees may apply based on timing and operational impact.

Deposits may be forfeited in whole or in part depending on notice provided.

13. WEBSITE USE

You agree not to:

Use the Website for unlawful or fraudulent purposes
Attempt to interfere with Website functionality or security
Copy, scrape, distribute, or exploit Website content

The Company reserves the right to restrict or terminate access at its sole discretion.

14. SMS AND COMMUNICATION CONSENT

By submitting your information through our Website, forms, or other communication channels, you expressly consent to receive communications from Pure Moving & Storage Inc., including phone calls, emails, and SMS/MMS messages.

These communications may be sent using automated technology, including autodialers.

Consent to receive communications is not a condition of purchase.

Messages may include:

Quotes and estimates
Appointment confirmations
Service updates
Customer support communications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message or by contacting us.

For assistance, reply HELP or contact:

Email: info@puremovers.com
Phone: 800-816-5121

We do not sell or share your phone number with third parties for marketing purposes.

By providing your phone number, you represent that you are the authorized user and that you consent to receive communications as described. Consent records may be maintained for compliance purposes.

15. PRIVACY

Your use of the Website is governed by our Privacy Policy.

16. DISCLAIMER OF WARRANTIES

The Website and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

17. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Company’s services shall be resolved exclusively through final and binding arbitration.

You agree:

To waive the right to a jury trial
To waive the right to participate in any class, collective, or representative action
That all claims shall be brought individually

Arbitration shall be conducted in accordance with applicable arbitration rules and in a jurisdiction determined by the Company.

18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of California, and where applicable, the State of Washington, without regard to conflict of law principles.

19. LIMITATION PERIOD

Any claim or cause of action arising out of or related to the Company’s services must be brought within one (1) year from the date such claim arose, or it shall be permanently barred.

20. FORCE MAJEURE

The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, supply chain disruptions, or technical failures.

21. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising out of:

Your use of the Website
Your violation of these Terms
Your provision of inaccurate or incomplete information

22. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and the Company regarding the use of the Website and services and supersede any prior agreements or understandings.

24. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last updated” date.

25. CONTACT INFORMATION

Pure Moving & Storage Inc.
1601 N Gower St #205
Los Angeles, CA 90028