CLIENT REVIEWS

Bogdan and the team were helpful and quick with moving on a short notice. Thank you!

Bogadan and team came on a short notice to move out our apartment nearby the process was pretty smooth and they were quick and reliable.

I’m really happy with the moving services today and they are very organized, efficient, and positive. Happy and really recommend them for moving services

Had a short move in SF Bay Area. Pure Moving made it super easy and handled everything. Items were well protected.

Pure Movers is by far one of the best customer services I’ve had, not just for moving. Doing a cross-country move is stressful and costly, and Jeff/Mark, and the movers made it very easy for me. I highly recommend Pure, and when I move again, I’ll definitely hire them again!

1. Communication: I appreciate how responsive (email/text) they were and they went above and beyond to make the whole experience easy for me. I had many questions from start to finish, and either Jeff/Mark always responded to my questions within a day fully. I felt that they cared for my business, and I felt like they respected me as a customer. Both moving teams (pick up/delivery) were responsive, friendly, and professional as well.

2. Zoom pre-move estimation/cost: I was able to schedule a Zoom in-home estimation call the next day after I submitted an inquiry from the website, and the quote I received from the call was exactly what I paid. I like that they presented a binding contract, and my move took more than 2 hours for both pick up and delivery, there was no additional cost. I got quotes from 2 other reputable moving companies, and I chose Pure because it was the cheapest option with great reviews. I’m very glad I went with Pure.

3. Packing: The movers did a fantastic job packing my furniture with great care. On the day of the pick up day, there happened to be another moving company assisting my neighbor, and I saw a stark difference in how my items were cared for.

4. Pick up/delivery: The movers were hard-working, friendly, professional, efficient, organized, and knowledgeable. On both days, the teams showed up 1 hour later than originally scheduled, but they called me in advance to let me know. The later time didn’t cause me much inconvenience, so I was OK with it. Both my origin and destination places were cities, and I lived/live in a condo so it did cause some difficulty in using the elevator after all, and the movers ended up doing more work than they would have. But that didn’t cost me extra money.

I chose the no-additional-cost Standard delivery option, and it arrived within the time frame I was initially promised. And it ended up being a Saturday, which worked out greatly for me. So I was very happy about that.

5. Damage/reimbursement: Unfortunately 2 pieces of furniture were damaged. Because I chose the standard insurance (which doesn’t cover much), I didn’t think they would do anything about it, but boy, Pure went above and beyond. Not only did the regional office apologize sincerely, but they also reimbursed the full amount of money I needed to order a replacement for my furniture parts. I was actually dumb founded that they sent me the full cost. Shows how much they care about their cusotmers.

I highly recommend Pure moving. 5/5!

Zhenya and Rauan went above and beyond on my recent move; everything is exactly where I wanted it and they even helped me move an old couch so everything would fit.

Definitely would recommend and will be using them for my next move!