CLIENT REVIEWS

We had a great experience with Pure Moving!

Isla, Andrew, Ersin, and Bek were on time, very professional and very careful with our furniture. Not only were they very efficient with their time but they were very helpful in arranging the furniture and rearranged it for us a few times until we were happy with the setting. We highly recommend them for all moves.

Third time using Pure Movers and they are awesome. Great communication. Safe and smart packers and movers. Would highly recommend.

We had a great experience using them. They were very responsive beforehand and the day of they were prompt, friendly and careful! Would highly recommend.

This is my second time I’ve had them help me with my move. Definitely the best movers in the bay area! They’re very quick and take care of your stuff. 10/10 recommend!!

Thank you for this time moving!! Everything is perfect and we are very satisfied with your service

It took us a week to fully recover from what I would say was the worst moving experience of our lives. DO NOT BE FOOLED BY THE POSITIVE REVIEWS. In the past 10 years, we have moved 6 times (NY/job opportunities/ moving coast to coast) and it always took us an average of 5 hours to pack and move from one building to the other. Well, because these guys charge on an hourly basis, it took a crew of 5 GUYS a total of 11 HOURS to pack & move an average 2 bedroom apt – from 10 am – 9pm. It seemed like they were not trained and/or hired from third party services. THEY DID NOT AGREE TO WEAR MASKS and we felt extremely nervous & vulnerable since I’m pregnant (especially given the new delta variant).

Due to noise control laws we were extremely concerned that at 6pm they still had not arrived at our new rental. Their manager at one point suggested we slept at a hotel and continue the move on the next day(?!?!?!!?). We said absolutely not, we had a pet with us and then they were able to add two additional crew members at 7 pm to accelerate the process. At that point, with management on their necks the crew rushed so much it was a very messy & rather unpleasant experience. At 9pm the move was over and they charged us for an 11 hour service, which TOTALED ALMOST THE EQUIVALENT OF OUR MONTHLY RENT. WE COULD NOT BELIEVE IT.After discussing with the company’s management we were able to negotiate the price down, which I still don’t think was reasonable, but we were so tired we just wanted it all to be over with.

Unfortunately it did not end there.The next day we found out they packed our freezer and did not label it, only to find all our food rotten. In addition to a few broken wine glasses, boxes packaged with no care and/or logic and a call from our previous landlord saying they left a few drawers behind. What a joke. THEY ARE A WASTE OF TIME & MONEY. Do not hire them.