CLIENT REVIEWS

Hired Pure Moving for relocating from a one-bedroom condo to another one-bedroom apartment. It took the three men crew 12 hours to complete the job @$179/hr. Despite all that time, I found several boxes where they tossed the stuff into the box resulting in damages. Not a competent work.

Paid $250 for “full unlimited packing kit.” Despite that, not everything, including glass items, were wrapped. Also, I expected some bubble wrap for fragile items, but no, it was paper wrap only. So, there were a number of damaged items. Also, they did not wash their hands or wear gloves before handling my kitchen items. They ended up filthy!

During the move, the crew assumed that the cable box in the condo belong to the condo association, so they left it. They never asked me about it! So, they had to go back and get the box, so they could test the TV, per their policy. They also damaged DVD cabinet.

At the end, I paid with a credit card. Their payment system “suggested “ a tip, 10/15/20 %. On $ 2,500 service?!? What audacity! I refused. They visibly showed anger. I also told them, at best it would be a 4-start rating (this was before I found damages and sloppy work).

All in all, this was a frustrating experience. The wait, the damages, filth.
I cannot believe that Pure Moving sent a crew that apparently was not trained well and had little experience in moving business.

Yes, I did complain. I sent them photos. They apologized and refunded me $700.
But disappointment and anger remains.
I cannot and will not recommend Pure Moving.

Jan 23, 2024 (amendment):
As soon as above review posted, I got a call from Pure Moving. They, essentially, offered me additional refund if I would “up” my rating/review. I declined, initially. But, having their staff tell me it should not have been more than 6 hours for this one-bedroom move and reading other reviews that criticized Pure Moving for its excessive time (one complaining that it was too much at 3 hours) , I decided to accept the additional refund. However, I told them even with any further refund (I suggested $400), I will NOT change my rating/review. Unsurprisingly, I have not received more refund or any further contact from them. I would also say that I have HUGE concern about their numerous high ratings. Is it truly their “excellent” work? Or is it that subsequent refund offer may have persuaded others to up their review/rating.

Rav, Tim, Iliya have done an amazing job! Incredibly professional, fast, and careful. They have taken all the stress out of moving – would highly recommend!

Great service! Everyone extremely professional and they did a great and quick job.

We hired Pure Movers to help with the move into our new apartment.Rav and Biibol conducted our move and they did a great job. They arrived on time, assessed the situation and moved everything in an extremely careful, efficient and timely fashion. They were punctual, professional and handled everything including the smallest items with utmost care. We couldn’t be more pleased with their service and would highly recommend their services for a smooth and reliable moving experience.

Wow is an understatement! Gohn and team were timely, friendly and very professional.

They took care of my items like it was their own home. Asked questions to make sure I was happy with my furniture setup and ended always with such politeness.

Thank you for making my move so easy and seamless!!!

Heather

Couldn’t have been better! The team was efficient, thorough, and friendly. 🙂 The quote I received also had the clearest breakdown of costs, and they were more affordable than other companies with a similar stellar rating. Highly recommend!