CLIENT REVIEWS

The crew, led by Ibragim, did an awesome job! They were friendly, hardworking, and handled all of my stuff with care. Highly recommend pure moving!!

Bolsun and Isko were amazing to work with! They showed up early, were very efficient, and handled some truck parking issues flawlessly. On top of that, they were careful with every single item down to the lightest boxes and even moved everything in the pouring rain. The company overall had a great transparency policy with their payments and we knew what we were expecting from start to finish. Highly recommend this moving company for any move you have and more specifically Bolsun and Isko!

Ibragim and Mirbek were amazing! Efficient and fast as well as being very kind and careful. We got our move finished in a much faster time span than expected and would definitely recommend this team to our friends and family. Next move we will for sure call them again. Thank you so much guys!

Oskar, sultan, artem were all fantastic. They made are move easy and efficient with no hiccups. They were all very courteous and hardworking. Would definitely use them again!

Hired Pure Moving for relocating from a one-bedroom condo to another one-bedroom apartment. It took the three men crew 12 hours to complete the job @$179/hr. Despite all that time, I found several boxes where they tossed the stuff into the box resulting in damages. Not a competent work.

Paid $250 for “full unlimited packing kit.” Despite that, not everything, including glass items, were wrapped. Also, I expected some bubble wrap for fragile items, but no, it was paper wrap only. So, there were a number of damaged items. Also, they did not wash their hands or wear gloves before handling my kitchen items. They ended up filthy!

During the move, the crew assumed that the cable box in the condo belong to the condo association, so they left it. They never asked me about it! So, they had to go back and get the box, so they could test the TV, per their policy. They also damaged DVD cabinet.

At the end, I paid with a credit card. Their payment system “suggested “ a tip, 10/15/20 %. On $ 2,500 service?!? What audacity! I refused. They visibly showed anger. I also told them, at best it would be a 4-start rating (this was before I found damages and sloppy work).

All in all, this was a frustrating experience. The wait, the damages, filth.
I cannot believe that Pure Moving sent a crew that apparently was not trained well and had little experience in moving business.

Yes, I did complain. I sent them photos. They apologized and refunded me $700.
But disappointment and anger remains.
I cannot and will not recommend Pure Moving.

Jan 23, 2024 (amendment):
As soon as above review posted, I got a call from Pure Moving. They, essentially, offered me additional refund if I would “up” my rating/review. I declined, initially. But, having their staff tell me it should not have been more than 6 hours for this one-bedroom move and reading other reviews that criticized Pure Moving for its excessive time (one complaining that it was too much at 3 hours) , I decided to accept the additional refund. However, I told them even with any further refund (I suggested $400), I will NOT change my rating/review. Unsurprisingly, I have not received more refund or any further contact from them. I would also say that I have HUGE concern about their numerous high ratings. Is it truly their “excellent” work? Or is it that subsequent refund offer may have persuaded others to up their review/rating.

Rav, Tim, Iliya have done an amazing job! Incredibly professional, fast, and careful. They have taken all the stress out of moving – would highly recommend!